FAQ
Frequently Asked Questions
Where are you located?
We are located in Burleigh Heads, Ausstralia, where all our orders are processed and sent via Australia Post.
How long will shipping take?
We aim to ship all our orders within 2 business days, and ship with Australia Post. For shipping to the USA, this will take between 7-12 business days, depending on your location.
Is my parcel insured?
We are not responsible for loss or damage of your parcel once it has been dispatched from our warehouse. Australia Post will leave your parcel at your shipping address if there is a letterbox or they believe there is another safe place, however if you would like to add insurance or a signature on delivery please contact us prior to making an order and we can arrange this for an extra charge.
How true are the garments colours?
Garment colours will be reproduced as true and accurately as possible. However, slight variations in colour and size specifications can sometimes occur. Please also note that the way the colours appear on screen is also a result of the settings and colour calibration of your monitor.
How do I know my order has been placed successfully?
You will know your payment has been successful if you receive an instant order confirmation email detailing your order. Once your order is packed and dispatched, we will send you another email with a unique tracking number and a link to the Australia Post website where you can track the delivery of your order to your door.
What is your ladies sizing like?
Our sizing is fairly standard, if you are enquiring about a specific item please email us for more information at hello@olas.com.au